Privacy Policy

1. Scope of this Policy

This Policy applies to personal information we handle in connection with our website, enquiries, quotes, deliveries, customer and supplier relationships, marketing, administration and related business activities. It does not apply to information that is not personal information under applicable law.

2. What Personal Information We Collect

The personal information we collect depends on how you deal with us. It may include:

Your name, job title and business or organisation name;
Phone number, email address, postal address and other contact details;
Delivery addresses, site locations, access instructions and contact persons;
Fuel requirements, requested quantities, timing, delivery history and enquiry details;
Billing, invoicing, payment and credit-related information where required;
Records of calls, emails, messages, complaints, feedback and other communications;
Information about your dealings with our fuel suppliers, carriers and service partners where relevant to a request or delivery;
Website and device information such as IP address, browser type, device identifiers, pages viewed, referral source and cookie or analytics data; and
Other information you choose to provide to us.

We do not generally seek to collect sensitive information. If sensitive information is reasonably necessary for a particular purpose, we will handle it in accordance with applicable law and obtain consent where required.

3. How We Collect Personal Information

We may collect personal information:

Directly from you through our website forms, email, phone, SMS or other communications;
When you request a quote, place or discuss an order, arrange a delivery or create an ongoing supply arrangement;
From your employer, business, authorised representative, colleague or site contact;
From fuel suppliers, carriers, contractors and other partners involved in responding to your enquiry or fulfilling a delivery;
From publicly available business sources where reasonably necessary for our functions; and
Automatically through our website, cookies, analytics and similar technologies.

Where practical and lawful, you may deal with us anonymously or by using a pseudonym. In many fuel- delivery situations, however, we need accurate identity, business and site information to provide a quote, coordinate a safe delivery, issue an invoice or meet legal and operational requirements.

4. Why We Collect, Hold, Use and Disclose Personal Information

We may use or disclose personal information for purposes including:

Responding to enquiries and preparing quotes;
Sourcing fuel supply options through our partner network;
Coordinating 24/7, emergency, bulk, onsite, scheduled and multi-site fuel deliveries;
Communicating with customers, site contacts, suppliers, carriers and contractors;
Processing payments, invoices, account administration and credit-related activities where applicable;
Confirming delivery details, site access, operational requirements and safety information;
Managing customer service, feedback, complaints and disputes;
Operating, securing, analysing and improving our website, systems and services;
Detecting or preventing fraud, misuse, security incidents or unlawful activity;
Meeting legal, regulatory, insurance, audit and record-keeping obligations;
Managing our business, professional advisers, contractors and service providers; and
Sending marketing communications where permitted by law and consistent with your consent or expectations.

5. Who We May Disclose Personal Information To

To provide our services, we may disclose personal information to:

Fuel suppliers, distributors and other fuel partners in our network;
Transport operators, carriers, drivers, delivery coordinators and site contractors;
Payment, accounting, invoicing and credit service providers;
Website hosting, cloud, communications, CRM, analytics, cybersecurity and IT providers;
Insurers, auditors, accountants, lawyers and other professional advisers;
Government agencies, regulators, courts, law-enforcement bodies or emergency services where required or authorised by law;
A purchaser, investor or adviser in connection with a proposed or completed sale, restructure or transfer of all or part of our business; and
Other persons where you consent or where disclosure is otherwise permitted or required by law.

We only provide information that is reasonably necessary for the relevant purpose and expect service providers handling personal information on our behalf to protect it appropriately.

6. Overseas Disclosure and Storage

Some technology, cloud, communications or other service providers may store, process or access information outside Australia. Where this involves a likely disclosure of personal information to an overseas recipient, the countries in which those recipients are likely to be located are: [INSERT APPLICABLE COUNTRIES, IF ANY].

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by law in relation to that disclosure.

7. Cookies, Analytics and Website Data

Our website may use cookies, analytics tools and similar technologies to operate the site, understand website use, improve performance and support security. These technologies may collect technical information such as IP address, device and browser information, pages viewed and interactions with the website.

You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Direct Marketing

Where permitted by law, we may send you information about our services that may be relevant to you. We will comply with applicable Australian direct-marketing and spam laws, including consent, sender- identification and unsubscribe requirements.

You can opt out of marketing communications at any time using the unsubscribe method in the message or by contacting us. We will action valid unsubscribe requests in accordance with applicable law. Service, transactional, safety and delivery communications may still be sent where they are necessary to manage an existing enquiry, order or service.

9. Security of Personal Information

We take reasonable steps appropriate to our circumstances to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include access controls, authentication, secure systems, staff procedures, backups, monitoring and the use of reputable service providers.

No method of electronic transmission or storage is completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable law, including the Notifiable Data Breaches scheme where it applies.

10. Retention and Destruction

We retain personal information for as long as reasonably required for the purposes for which it was collected, to maintain business and transaction records, resolve disputes, comply with legal obligations and protect our legitimate interests. When information is no longer required and we are legally permitted to do so, we will take reasonable steps to destroy or de-identify it.

11. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before processing a request.

We will respond within a reasonable period and in accordance with applicable law. In some circumstances, the law permits us to refuse access or correction. If that occurs, we will provide the reasons required by law and information about available complaint options.

12. Privacy Complaints

If you believe we have mishandled your personal information, please contact our Privacy Officer using the details below and explain your concern. We will acknowledge and investigate the complaint and aim to respond within a reasonable period, generally within 30 days where practicable.

If you are not satisfied with our response and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

13. Automated Decision-Making

If we arrange for computer programs to use personal information in a way that makes, or is substantially and directly related to making, a decision that could reasonably be expected to significantly affect an individual’s rights or interests, we will provide the transparency required by applicable Australian privacy law and update this Policy as necessary.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites. You should review the privacy policy of any third party before providing personal information.

15. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes to our business, technology, legal obligations or information-handling practices. The current version will be published on our website with its effective date.